CRMonCall provides an intuitive and cost-effective approach to the management of corporate sales, marketing and customer service information on customer accounts and contacts, sales leads and opportunities, plus activities including calls, meetings, emails, notes and assigned tasks.
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Beyond the robust sales, marketing and customer service features, CRMonCall provides invaluable financial information as part of its unified approach to business management. Optional modules provided at no additional charge enable these capabilities surrounding Order Management and Inventory Management:
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CRMonCall tracks the performance of current projects, and organizes a history of all project-related documents, status reports, tasks and contacts. Utilization, and time booked to project tasks, are also tracked for resources assigned to the project.
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The CRMonCall case management system allows users to track customer problems and resolutions through their life-cycle. CRMonCall also includes a service contract management system that tracks the products on each service contract, and reminds you of contract renewals.
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As your organization grows larger and data becomes more complex, a capable reporting system is a fundamental requirement.A number of predefined standard reports are included with the system, and new report designs may be easily developed and saved for repeated use in future.
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PBX: Integration for Asterisk/Trixbox/Skype/X-Lite Telephony

CRMonCall PBX is add-on software for the CRMonCall Business Portal that provides two additional capabilities:

Click to dial
Screen pop-up on incoming call

Click to dial for Firefox, by info@hand:

The click to dial capability is provided by an add-on for Mozilla Firefox 2.0 or later that enables click-to-dial capabilities for any software that displays telephone numbers on the browser screen.

When Click-to-dial for Firefox is active in your Firefox browser, whenever a telephone number is displayed in your browser, that number is hyperlinked in such a way that if you click on it, your Asterisk or Trixbox IP Telephony system, or Skype or X-Lite software, will place a call to that number. A small telephone icon is added just to the right of the telephone number, to remind the user of the click to dial capability.

Click-to-dial for Firefox works with CRMonCall, SugarCRM, and indeed any web application used within Firefox. This software is free to use, but is proprietary software created by The Long Reach Corporation, which also holds the Copyright on the software and its documentation. It is not Open Source software.

You may download the software and/or its User Guide here:

Click-to-dial for Firefox was designed specifically for use with the CRMonCall CRBM by CRM Online. It works especially well with CRMonCall because CRMonCall provides the option of auto-formatting all telephone numbers in the application, to ensure a consistent format including area and country codes, ensuring that the full and correct telephone number is always dialled.

Note: A click to dial plug-in for Microsoft’s Internet Explorer browser is currently under development.

Screen Pop-up on Incoming Call:

In addition to the capabilities of Click-to-dial for Firefox, CRMonCall PBX also includes the ability to recognize incoming calls, and pop-up the CRMonCall contact detail screen showing information about the caller. This additional software is included already built into the CRMonCall solution, versions 5.2 or later.