1. Privacy & Security
CRMonCall's privacy and security policy is as follows: We will not sell or transfer any customer information to any 3rd party for any reason whatsoever, unless mandated by a court of law. Note that because the Service can be deployed as a hosted, online application, CRMonCall occasionally may need to notify all users of the Service whether or not they have opted out of receiving important announcements regarding the operation of the Service. For more detail on our hosted data security practices, click here.
2. License Grant & Restrictions
CRMonCall hereby grants you a non-exclusive, non-transferable, worldwide right to use the Service, solely for your own internal business purposes, subject to the terms and conditions of this Agreement. All rights not expressly granted to you are reserved by CRMonCall and its licensors.
You shall not (i) license, sublicense, sell, resell, transfer, assign, distribute or otherwise commercially exploit or make available to any third party the Service or the Content in any way; (ii) modify or make derivative works based upon the Service or the Content; (iii) create Internet "links" to the Service or "frame" or "mirror" any Content on any other server or wireless or Internet-based device; or (iv) reverse engineer or access the Service in order to (a) build a competitive product or service, (b) build a product using similar ideas, features, functions or graphics of the Service, or (c) copy any ideas, features, functions or graphics of the Service.
3. Your Responsibilities
You are responsible for all activity occurring under your User accounts and shall abide by all applicable local, state, national and foreign laws, treaties and regulations in connection with your use of the Service, including those related to data privacy, international communications and the transmission of technical or personal data. You shall: (i) notify CRMonCall immediately of any unauthorized use of any password or account or any other known or suspected breach of security; (ii) report to CRMonCall immediately and use reasonable efforts to stop immediately any copying or distribution of Content that is known or suspected by you or your Users; and (iii) not impersonate another CRMonCall user or provide false identity information to gain access to or use the Service.
4. Account Information and Data
CRMonCall does not own any data, information or material that you submit to the Service in the course of using the Service ("Customer Data"). You, not CRMonCall, shall have sole responsibility for the accuracy, quality, integrity, legality, reliability, appropriateness, and intellectual property ownership or right to use of all Customer Data, and CRMonCall shall not be responsible or liable for the deletion, correction, destruction, damage, loss or failure to store any Customer Data. In the event this Agreement is terminated (other than by reason of your breach), CRMonCall will make available to you a file of the Customer Data within 30 days of termination if you so request at the time of termination. CRMonCall reserves the right to withhold, remove and/or discard Customer Data without notice for any breach, including, without limitation, your non-payment. Upon termination for cause, your right to access or use Customer Data immediately ceases, and CRMonCall shall have no obligation to maintain or forward any Customer Data.
5. Intellectual Property Ownership
CRMonCall alone (and its licensors, where applicable) shall own all right, title and interest, including all related Intellectual Property Rights, in and to the CRMonCall Technology, the Content and the Service and any suggestions, ideas, enhancement requests, feedback, recommendations or other information provided by you or any other party relating to the Service. This Agreement is not a sale and does not convey to you any rights of ownership in or related to the Service, the CRMonCall Technology or the Intellectual Property Rights owned by CRMonCall. The CRMonCall name, the CRMonCall logo, and the product names associated with the Service are trademarks of CRMonCall or third parties, and no right or license is granted to use them.
6. Third Party Interactions
During use of the Service, you may enter into correspondence with, purchase goods and/or services from, or participate in promotions of advertisers or sponsors showing their goods and/or services through the Service. Any such activity, and any terms, conditions, warranties or representations associated with such activity, is solely between you and the applicable third-party. CRMonCall and its licensors shall have no liability, obligation or responsibility for any such correspondence, purchase or promotion between you and any such third-party. CRMonCall does not endorse any sites on the Internet that are linked through the Service. CRMonCall provides these links to you only as a matter of convenience, and in no event shall CRMonCall or its licensors be responsible for any content, products, or other materials on or available from such sites. CRMonCall provides the Service to you pursuant to the terms and conditions of this Agreement. You recognize, however, that certain third-party providers of ancillary software, hardware or services may require your agreement to additional or different license or other terms prior to your use of or access to such software, hardware or services.
7. Charges and Payment of Fees
You shall pay all fees or charges to your account in accordance with the fees, charges, and billing terms in effect at the time a fee or charge is due and payable. Charges will be based on the number of References in the system at the then current pricing level. Payments may be made monthly, quarterly or annually, and will automatically renew each month, quarter or each year depending on the License Term chosen, unless terminated via the termination procedure outlined below. You are responsible for paying for all licenses ordered for the entire License Term, whether or not such licenses are actively used. An authorized Administrator may add User licenses by creating a Username and Password to access the service via our hosted service. CRMonCall will perform a monthly audit of the number of Users stored in the system at the end of each month, quarter or year and will base the following invoice on these figures. Added licenses will be subject to the following: (i) added licenses will be coterminous with the preexisting License Term (either Initial Term or renewal term); (ii) the license fee for the added licenses will be the then current, generally applicable license fee; and (iii) licenses added in the middle of a billing month will be charged in full for that billing month.
8. Excess Data Storage Fees
The maximum disk storage space provided to you at no additional charge is 2 MB. If the amount of disk storage required exceeds these limits, you will be charged the then-current storage fees. CRMonCall will use reasonable efforts to notify you when the average storage reaches approximately 90% of the maximum; however, any failure by CRMonCall to so notify you shall not affect your responsibility for such additional storage charges. CRMonCall reserves the right to establish or modify its general practices and limits relating to storage of Customer Data.
9. Billing and Renewal
CRMonCall charges and collects in advance for use of the Service. CRMonCall will automatically renew and issue an invoice to you (a) every month for monthly licenses or (b) every quarter for quarterly licenses or (c) each year on the subsequent anniversary for annual licenses. The renewal charge will be equal to the then-current number of total User licenses times the then-current license fee in effect at the time of renewal. Fees for other services will be charged on an as-quoted basis. CRMonCall's fees are exclusive of all taxes, levies, or duties imposed by taxing authorities, and you shall be responsible for payment of all such taxes, levies, or duties, excluding only United States (federal or state) taxes based solely on CRMonCall's income.
You agree to provide CRMonCall with complete and accurate billing and contact information. This information includes your legal company name, street address, e-mail address, and name and telephone number of an authorized billing contact and License Administrator. You agree to update this information within 30 days of any change to it. If the contact information you have provided is false or fraudulent, CRMonCall reserves the right to terminate your access to the Service in addition to any other legal remedies.
Unless CRMonCall in its discretion determines otherwise: all customers will be billed in U.S. dollars and subject to U.S. payment terms and pricing structures.
If you believe your invoice is incorrect, you must contact us in writing within 60 days of the invoice date of the invoice containing the amount in question to be eligible to receive an adjustment or credit.
10. Non-Payment and Suspension
In addition to any other rights granted to CRMonCall herein, CRMonCall reserves the right to suspend or terminate this Agreement and your access to the Service if your account becomes delinquent (falls into arrears). Delinquent invoices (accounts in arrears) are subject to interest of 1.5% per month on any outstanding balance, or the maximum permitted by law, whichever is less, plus all expenses of collection. You will continue to be charged for User licenses during any period of suspension. If you or CRMonCall initiates termination of this Agreement, you will be obligated to pay the balance due on your account computed in accordance with the Charges and Payment of Fees section above. You agree that CRMonCall may charge such unpaid fees to your credit card or otherwise bill you for such unpaid fees.
CRMonCall reserves the right to impose a reconnection fee in the event you are suspended and thereafter request access to the Service. You agree and acknowledges that CRMonCall has no obligation to retain Customer Data and that such Customer Data may be irretrievably deleted if your account is 30 days or more delinquent.
11. Termination upon Expiration/Reduction in Number of Licenses
This Agreement commences on the Effective Date. The term is indefinite and may be terminated at any time in CRMonCall's sole discretion. For monthly payment plans, this Agreement will automatically renew each month at CRMonCall's then current fees, based on the actual number of References accessing the system in the previous month. Either party may terminate this Agreement or reduce the number of licenses, effective only upon the expiration of the then current License Term, by notifying the other party in writing at least five (5) business days prior to the date of the invoice for the following term. In the event this Agreement is terminated (other than by reason of your breach), CRMonCall will make available to you a file of the Customer Data within 30 days of termination if you so request at the time of termination. You agree and acknowledge that CRMonCall has no obligation to retain the Customer Data, and may delete such Customer Data, more than 30 days after termination.
12. Termination for Cause
Any breach of your payment obligations or unauthorized use of the CRMonCall Technology or Service will be deemed a material breach of this Agreement. CRMonCall, in its sole discretion, may terminate your password, account or use of the Service if you breach or otherwise fail to comply with this Agreement. In addition, CRMonCall may terminate a free account at any time in its sole discretion. You agree and acknowledge that CRMonCall has no obligation to retain the Customer Data, and may delete such Customer Data, if you have materially breached this Agreement, including but not limited to failure to pay outstanding fees, and such breach has not been cured within 30 days of notice of such breach.
13. Representations & Warranties
Each party represents and warrants that it has the legal power and authority to enter into this Agreement. CRMonCall represents and warrants that it will provide the Service in a manner consistent with general industry standards reasonably applicable to the provision thereof and that the Service will perform substantially in accordance with general industry standards under normal use and circumstances. You represent and warrant that you have not falsely identified yourself nor provided any false information to gain access to the Service and that your billing information is correct.
14. Mutual Indemnification
You shall indemnify and hold CRMonCall, its licensors and each such party's parent organizations, subsidiaries, affiliates, officers, directors, employees, attorneys and agents harmless from and against any and all claims, costs, damages, losses, liabilities and expenses (including attorneys' fees and costs) arising out of or in connection with: (i) a claim alleging that use of the Customer Data infringes the rights of, or has caused harm to, a third party; (ii) a claim, which if true, would constitute a violation by you of your representations and warranties; or (iii) a claim arising from the breach by you or your Users of this Agreement, provided in any such case that CRMonCall (a) gives written notice of the claim promptly to you; (b) gives you sole control of the defense and settlement of the claim (provided that you may not settle or defend any claim unless you unconditionally release CRMonCall of all liability and such settlement does not affect CRMonCall's business or Service); (c) provides to you all available information and assistance; and (d) has not compromised or settled such claim.
CRMonCall shall indemnify and hold you and your parent organizations, subsidiaries, affiliates, officers, directors, employees, attorneys and agents harmless from and against any and all claims, costs, damages, losses, liabilities and expenses (including attorneys' fees and costs) arising out of or in connection with: (i) a claim alleging that the Service directly infringes a copyright, a U.S. patent issued as of the Effective Date, or a trademark of a third party; (ii) a claim, which if true, would constitute a violation by CRMonCall of its representations or warranties; or (iii) a claim arising from breach of this Agreement by CRMonCall; provided that you (a) promptly give written notice of the claim to CRMonCall; (b) give CRMonCall sole control of the defense and settlement of the claim (provided that CRMonCall may not settle or defend any claim unless it unconditionally releases you of all liability); (c) provide to CRMonCall all available information and assistance; and (d) have not compromised or settled such claim. CRMonCall shall have no indemnification obligation, and you shall indemnify CRMonCall pursuant to this Agreement, for claims arising from any infringement arising from the combination of the Service with any of your products, service, hardware or business process(s).
15. Internet Delays
CRMonCall'S SERVICES MAY BE SUBJECT TO LIMITATIONS, DELAYS, AND OTHER PROBLEMS INHERENT IN THE USE OF THE INTERNET AND ELECTRONIC COMMUNICATIONS. CRMonCall IS NOT RESPONSIBLE FOR ANY DELAYS, DELIVERY FAILURES, OR OTHER DAMAGE RESULTING FROM SUCH PROBLEMS.
16. Limitation of Liability
IN NO EVENT SHALL EITHER PARTY'S AGGREGATE LIABILITY EXCEED THE AMOUNTS ACTUALLY PAID BY AND/OR DUE FROM YOU IN THE TWELVE (12) MONTH PERIOD IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO SUCH CLAIM. IN NO EVENT SHALL EITHER PARTY AND/OR ITS LICENSORS BE LIABLE TO ANYONE FOR ANY INDIRECT, PUNITIVE, SPECIAL, EXEMPLARY, INCIDENTAL, CONSEQUENTIAL OR OTHER DAMAGES OF ANY TYPE OR KIND (INCLUDING LOSS OF DATA, REVENUE, PROFITS, USE OR OTHER ECONOMIC ADVANTAGE) ARISING OUT OF, OR IN ANY WAY CONNECTED WITH THIS SERVICE, INCLUDING BUT NOT LIMITED TO THE USE OR INABILITY TO USE THE SERVICE, OR FOR ANY CONTENT OBTAINED FROM OR THROUGH THE SERVICE, ANY INTERRUPTION, INACCURACY, ERROR OR OMISSION, REGARDLESS OF CAUSE IN THE CONTENT, EVEN IF THE PARTY FROM WHICH DAMAGES ARE BEING SOUGHT OR SUCH PARTY'S LICENSORS HAVE BEEN PREVIOUSLY ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
17. Additional Rights
Certain states and/or jurisdictions do not allow the exclusion of implied warranties or limitation of liability for incidental, consequential or certain other types of damages, so the exclusions set forth above may not apply to you.
18. Local Laws and Export Control
This site provides services and uses software and technology that may be subject to United States export controls administered by the U.S. Department of Commerce, the United States Department of Treasury Office of Foreign Assets Control, and other U.S. agencies and the export control regulations of the European Union. The user of this site ("User") acknowledges and agrees that the site shall not be used, and none of the underlying information, software, or technology may be transferred or otherwise exported or re-exported to countries as to which the United States and/or the European Union maintains an embargo (collectively, "Embargoed Countries"), or to or by a national or resident thereof, or any person or entity on the U.S. Department of Treasury's List of Specially Designated Nationals or the U.S. Department of Commerce's Table of Denial Orders (collectively, "Designated Nationals"). The lists of Embargoed Countries and Designated Nationals are subject to change without notice. By using the Service, you represent and warrant that you are not located in, under the control of, or a national or resident of an Embargoed Country or Designated National. You agree to comply strictly with all U.S. and European Union export laws and assume sole responsibility for obtaining licenses to export or re-export as may be required.
CRMonCall and its licensors make no representation that the Service is appropriate or available for use in other locations. If you use the Service from outside the United States of America and/or the European Union, you are solely responsible for compliance with all applicable laws, including without limitation export and import regulations of other countries. Any diversion of the Content contrary to United States or European Union (including European Union Member States) law is prohibited. None of the Content, nor any information acquired through the use of the Service, is or will be used for nuclear activities, chemical or biological weapons, or missile projects, unless specifically authorized by the United States government or appropriate European body for such purposes.
19. Notice
CRMonCall may give notice by means of a general notice on the Service, electronic mail to your e-mail address on record in CRMonCall's account information, or by written communication sent by first class mail or pre-paid post to your address on record in CRMonCall's account information. Such notice shall be deemed to have been given upon the expiration of 48 hours after mailing or posting (if sent by first class mail or pre-paid post) or 12 hours after sending (if sent by email). You may give notice to CRMonCall (such notice shall be deemed given when received by CRMonCall) at any time by any of the following: letter sent by confirmed facsimile to CRMonCall at the following fax number: 617-812-0092; letter delivered by nationally recognized overnight delivery service or first class postage prepaid mail to CRMonCall at the following address: CRMonCall, c/o Hobson & Company, LLC, 32 Garrison Street #40-107, Boston, MA 02116, addressed to the attention of: Chief Financial Officer.
20. Modification to Terms
CRMonCall reserves the right to modify the terms and conditions of this Agreement or its policies relating to the Service at any time, effective upon posting of an updated version of this Agreement on the Service. You are responsible for regularly reviewing this Agreement. Continued use of the Service after any such changes shall constitute your consent to such changes.
21. Assignment
This Agreement may not be assigned by you without the prior written approval of CRMonCall but may be assigned without your consent by CRMonCall to (i) a parent or subsidiary, (ii) an acquirer of assets, or (iii) a successor by merger. Any purported assignment in violation of this section shall be void.
22. General
With respect to U.S. Customers, this Agreement shall be governed by Massachusetts law and controlling United States federal law, without regard to the choice or conflicts of law provisions of any jurisdiction, and any disputes, actions, claims or causes of action arising out of or in connection with this Agreement or the Service shall be subject to the exclusive jurisdiction of the state and federal courts located in Boston, Massachusetts. No text or information set forth on any other purchase order, preprinted form or document (other than an Order Form, if applicable) shall add to or vary the terms and conditions of this Agreement. If any provision of this Agreement is held by a court of competent jurisdiction to be invalid or unenforceable, then such provision(s) shall be construed, as nearly as possible, to reflect the intentions of the invalid or unenforceable provision(s), with all other provisions remaining in full force and effect. No joint venture, partnership, employment, or agency relationship exists between you and CRMonCall as a result of this agreement or use of the Service. The failure of CRMonCall to enforce any right or provision in this Agreement shall not constitute a waiver of such right or provision unless acknowledged and agreed to by CRMonCall in writing. This Agreement, together with any applicable Order Form, comprises the entire agreement between you and CRMonCall and supersedes all prior or contemporaneous negotiations, discussions or agreements, whether written or oral, between the parties regarding the subject matter contained herein.
23. Definitions
As used in this Agreement and in any Order Forms now or hereafter associated herewith: "Agreement" means these online terms of use, any Order Forms, whether written or submitted online, and any materials available on the CRMonCall website specifically incorporated by reference herein, as such materials, including the terms of this Agreement, may be updated by CRMonCall from time to time in its sole discretion; "Content" means the audio and visual information, documents, software, products and services contained or made available to you in the course of using the Service; "Customer Data" means any data, information or material provided or submitted by you to the Service in the course of using the Service; "Effective Date" means the earlier of either the date this Agreement is accepted by signing the Agreement or the date you begin using the Service; "Initial Term" means the initial period during which you are obligated to pay for the Service equal to the billing frequency selected by you during the subscription process (e.g., if the billing frequency is monthly, the Initial Term is the first month); "Intellectual Property Rights" means unpatented inventions, patent applications, patents, design rights, copyrights, trademarks, service marks, trade names, domain name rights, mask work rights, know-how and other trade secret rights, and all other intellectual property rights, derivatives thereof, and forms of protection of a similar nature anywhere in the world; "License Administrator(s)" means those Users designated by you who are authorized to purchase licenses online using the Online Order Center or by executing written Order Forms and to create User accounts and otherwise administer your use of the Service; "License Term(s)" means the period(s) during which a specified number of Users are licensed to use the Service pursuant to the Order Form(s); "Order Form(s)" means the form evidencing the initial subscription for the Service and any subsequent order forms submitted online or in written form, specifying, among other things, the number of licenses and other services contracted for, the applicable fees, the billing period, and other charges as agreed to between the parties, each such Order Form to be incorporated into and to become a part of this Agreement (in the event of any conflict between the terms of this Agreement and the terms of any such Order Form, the terms of this Agreement shall prevail); "Online Order Center" means CRMonCall's online application that allows the License Administrator designated by you to, among other things, add additional Users to the Service; "CRMonCall" means collectively CRMonCall, a Service of CRM Solutions Corp. Limited Liability Company, having its principal place of business at 401 Congress Ave. Suite 154, Austin, TX 78701; "CRMonCall Technology" means all of CRMonCall's and/or The Long Reach Corporation's proprietary technology (including software, hardware, products, processes, algorithms, user interfaces, know-how, techniques, designs and other tangible or intangible technical material or information) made available to you by CRMonCall in providing the Service; "Service(s)" means the specific edition of Info@Hand's online customer relationship management services identified during the ordering process, developed, operated, and maintained by CRMonCall, accessible via http://www.CRMonCall.com or another designated web site or IP address, or ancillary services rendered to you by CRMonCall, to which you are being granted access under this Agreement, including the CRMonCall Technology and the Content; "User(s)" means your employees, representatives, consultants, contractors or agents who are authorized to use the Service and have been supplied user identifications and passwords by you (or by CRMonCall at your request).
Questions or Additional Information:
If you have questions regarding this Agreement or wish to obtain additional information, please send an e-mail to This e-mail address is being protected from spambots. You need JavaScript enabled to view it .
Copyright 2009 CRM Solutions Corp. All rights reserved.
