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  • CRMonCall provides an intuitive and cost-effective approach to the management of corporate sales, marketing and customer service information on customer accounts and contacts, sales leads and opportunities, plus activities including calls, meetings, emails, notes and assigned tasks.
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    On-Demand Business Solutions
  • Beyond the robust sales, marketing and customer service features, CRMonCall provides invaluable financial information as part of its unified approach to business management. Optional modules provided at no additional charge enable these capabilities surrounding Order Management and Inventory Management:
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    Financial & Inventory Management
  • CRMonCall tracks the performance of current projects, and organizes a history of all project-related documents, status reports, tasks and contacts. Utilization, and time booked to project tasks, are also tracked for resources assigned to the project.
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    Project & Resource Management
  • The CRMonCall case management system allows users to track customer problems and resolutions through their life-cycle. CRMonCall also includes a service contract management system that tracks the products on each service contract, and reminds you of contract renewals.
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    Customer Support Management
  • As your organization grows larger and data becomes more complex, a capable reporting system is a fundamental requirement.A number of predefined standard reports are included with the system, and new report designs may be easily developed and saved for repeated use in future.
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    Reporting
See how a full Customer Relationship and Business Management System can help your business become greater...800-491-9935

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info@hand 6.6.3 Release Notice PDF Print E-mail

Here is the next maintenance release for info@hand - 6.6.3. You can see the new release live on our demo site here.

Key related software you should be sure to use with info@hand 6.6.3 includes:

* An updated version of the Self-Service Portal & eStore - release 3.8-7190.
* Those using info@hand Finance for QuickBooks will need to use the latest version (IAH-6.6.3-FinanceQB-2.0-7321.zip) with info@hand 6.6.3, or the QuckBooks sync will cease to function. - ask us for it if you need it.
* The Help Pages for info@hand 6.6.3 is a separate loadable module - download it from http://www.infoathand.com/dl/IAH-6.6.0-7190-HelpPages.zip and then load it using the module loader in Admin.

 

WHAT'S NEW IN info@hand 6.6.2/6.6.3?

  • Fix some date-related javascript errors in Chrome browser
  • Fix timesheet issue when data to be saved includes an ampersand
  • Fix javascript error and untranslated fields in French language pack
  • Fixes for Google Gadgets dashlet
  • Fix for very wide popups
  • Use iPhone interface for Android mobile devices
  • Fix issue with CKEditor image inclusion
  • Fix assignment of emails to threads (could cause email rejection due to large header)
  • Update CKEditor to version 3.3
  • Fix saving of system timezone setting
  • Add index to email campaign messages
  • Fix for Account category in B2C mode (thanks to Jonas Nutz) 
  • Fix for Workflow editor - removing a condition could create non-functioning workflows
 
Info@Hand Roadmap PDF Print E-mail

Recent and Future Releases:

info@hand Release 6.5: Feb '10 [Shipping Now!]

  • A completely new Dashboards module lets the user define any number of dashboard pages throughout their menu system. Each module Group (Today's Activities, Sales & Marketing, Order Management, etc..) can optionally have Dashboard pages as part of it, at the start or end of the group. A Dashboard page can display any combination of dashlets and/or charts, rather like a combined dashboard/today page in earlier versions. Dashboard pages may be one to four columns wide, with user-adjustable column width.

  • The new Delight theme offers a more 'modal' user experience (order management mode, customer service mode, ...) and key controls fixed at bottom of browser window so they are available even when scrolling.

  • A new Google/OpenSocial Gadgets dashlet allows most of the 170,000+ Google gadgets to be included on an info@hand dashboard as a dashlet. Facebook, GMail, Google Talk, Twitter, Calculator, Horoscopes ... there's a gadget for that.

  • A new World Weather dashlet shows weather info from The Weather Channel for up to 10 cities. Local time may optionally be shown for each city as well.

  • New dashlets have been added for News Feeds and My Active Projects.

  • Support has been added for the Chrome browser from Google.

  • New Day Grid & Week Grid views have been added to the Calendar, which show calendar info for multiple users and meeting resources in an easy-to-read grid layout, making it simple to check for a good meeting time.

  • An enhanced editor has been added for editing HTML Emails and Templates, with better support for advanced formatting of text, better image management and spell checking.

  • An enhanced Help System has been added, with better layout of the information, better search capabilities, and better screen images.

  • System Search capabilities have been enhanced, including the search of additional modules, a switch to control matching only at the beginning of fields or anywhere in fields, plus a search control within most module dashlets.

  • A new system backup has been added, which backs up both the installation directory and the MySQL database in a single zip file to the directory specified. On servers with Rsync support the large /cache directory will be backed up separately using Rsync, to another specified directory. A scheduler task now supports scheduled system backups.

  • A new Total Account History button on the History sub-panel of the Account detail view lets the user see all Account and related history merged into a single view.

  • A new check box has been added to each user’s Access Control screen, called Can See Product Costs. It controls if users can see product costs in the Quotes, Sales Orders and Invoices modules.

  • An Extended Price column has been added to the Quotes, Sales Orders and Invoices screens.

  • Two new check boxes have been added to the Company Information screen - Approve Booked Hours on Cases, and Approve Booked Hours on Projects. If they are not checked, users may book hours worked to a Case or Project Task and not have to get them approved before creating an Invoice.

  • The ability to assign one or more Categories to Contacts or Leads via Mass Update has been added.

  • System notification emails (such as “You have been assigned a new Lead”) may now be viewed and edited by the Administrator.

info@hand Self-Service Portal & eStore 3.7: Feb '10 [Shipping Now!]

  • Newsletter Registration Menu Option.

  • Update VirtueMart base to revision 1.1.2.

  • Enhancements to eStore Sync.

Read more...
 
info@hand GroupWise Integration PDF Print E-mail

info@hand Integrates with Novell GroupWise:

Riva CRM Integration for GroupWise Adds Support for info@hand
Leading Customer Relationship and Business Management System integrates with Novell GroupWise

OTTAWA, Ontario and EDMONTON, Alberta – (March 10, 2008) – Earlier today, The Long Reach Corporation (www.infoathand.com) and Omni Technology Solutions Inc. (Omni, www.omni-ts.com) announced the immediate availability of Riva GroupWise Integration for info@hand.

Riva GroupWise Integration for info@hand provides transparent, server-side, bi-directional synchronisation of appointments, tasks, notes and contacts between info@hand Customer Relations and Business Management (CRBM) and Novell GroupWise. Opportunities, quotes and cases are synchronised from info@hand to GroupWise. The Riva ConnectBar™ allows users to open info@hand opportunities, quotes and cases directly from their GroupWise clients. There are no modules to install on the info@hand CRBM server, on the GroupWise server or on the clients.

Read more...
 
info@hand Finance Release PDF Print E-mail

The Long Reach Corp. Announces info@hand Finance

Links info@hand CRM/Business Management System with QuickBooks

Ontario, Canada (July 16, 2007) –The Long Reach Corp. has introduced info@hand Finance, an optional module for its info@hand customer relationship and business management platform for small and mid-sized businesses that links to Intuit’s QuickBooks accounting system.  The new module continually synchronizes pertinent info@hand information such as accounts, product catalog, invoice and payment data, customer leads, currencies and tax rates with QuickBooks.

Read more...
 
info@hand 6.5 Release PDF Print E-mail

Long Reach Releases Version 6.5 of Flagship info@hand
Customer Relationship and Business Management System (CRBM):

'The Dashboard Release'

ONTARIO, CANADA – (February 27, 2010) – The Long Reach Corporation has announced the release of the next generation of their flagship product, info@hand, a Customer Relationship and Business Management (CRBM) System for small and medium-sized businesses. (Try it here: Login using username=admin, password=admin, and select the new Delight theme.) The application is one of the first to blend first class Customer Relationship Management (CRM) features with extended business management capabilities for Accounting and ERP, e-Commerce, Project & Resource tracking, Customer Service, and Human Resources.

Read more...
 
info@hand 6.6 Release PDF Print E-mail

Long Reach Releases Version 6.6 of Flagship info@hand
Customer Relationship and Business Management System (CRBM):

ONTARIO, CANADA – (April 11, 2010) – The Long Reach Corporation has announced the release of the next generation of their flagship product, info@hand, a Customer Relationship and Business Management (CRBM) System for small and medium-sized businesses. (Try it here: Login using username=admin, password=admin, and choose the Delight theme.) The application is one of the first to blend first class Customer Relationship Management (CRM) features with extended business management capabilities for Accounting and ERP, e-Commerce, Project & Resource tracking, Customer Service, and Human Resources.

Read more...
 
Joomla 1.6 Beta Now Available PDF Print E-mail

1.6 Beta LogoThe Joomla Project is proud to announce the immediate availability of Joomla 1.6 beta (download). IMPORTANT NOTE: This is a beta version and is not intended to run any type of production site. It is intended to be used for evaluation purposes only.

The following is the press release.

Joomla! 1.6 Beta Released – Download the World’s Leading PHP-based Content Management System and Easily Build Websites and Online Applications

New York, New York, May 17, 2010 –  The Joomla Project, a free, award-winning PHP-based content management system that enables users to build websites and powerful online applications, today announced the beta release of Joomla 1.6. Designed to offer enhanced site control and a more polished user experience, Joomla 1.6 will deliver a variety of new tools to improve website management and access, a more robust organizational structure for content control, and various other user-experience improvements throughout the software.

“The release of Joomla 1.6 will raise the bar of success for our community’s users, and enable our developer community to build even more exciting and compelling solutions,” said Ryan Ozimek, President of Open Source Matters, the not-for-profit organization that supports The Joomla Project. “New features and capabilities – such as the hierarchical design of the access control system, semantic XHTML layouts and one-click extension updates – usher in a new set of tools that open doors for more effective online engagements. Whether building a personal website or a next-generation Web application for an enterprise environment, Joomla 1.6 offers the most compelling solution for easily building and managing powerful online solutions.”

Joomla’s ease-of-use and extensibility has made it the most popular and downloaded open source website software in the industry today (it has been downloaded more than 16 million times). It is used for everything from small personal websites to the backend management for some of the largest enterprises and highest traffic sites on the Web, including sites operated by Citibank, IHOP, Harvard University, the Baltimore Police Department, Linux.com, Smart Car of America, The Guggenheim Museum, and many more

Key Features in Joomla 1.6:
New Access Control System - Allows site administrators control over who can view and manage content.
Unlimited Depth Organizational Model - Gives site administrators and content creators user-defined category levels that allow for the creation of a category tree with as many or as few levels for organizing articles and other content as needed.
One-Click Extension Updates - Allows users to keep sites secure and controlled by simplifying the process of updating extensions.
Semantic XHTML Layouts - Provides a better baseline for content presentation.

In addition, developers and implementers will enjoy the new ability Joomla 1.6 provides in allowing extensions to be built with granular control and permissions. This will make it easier to create more advanced, enterprise-focused applications and extensions for Joomla. Furthermore, there are numerous improvements in areas like code reuse, and considerable success in ensuring the stability of application programming interfaces via unit testing.

“With the release of 1.6, The Joomla Project is transitioning the development process to a more iterative, time-based release cycle,” said Louis Landry, a lead developer and community member of The Joomla Project. “This new approach will help streamline the production of new code and better ensure timely releases around product updates. I’m very excited about the beta release and look forward to working with the entire community as we continue to refine the system.”

Visit www.joomla.org and download Joomla 1.6 beta today!

About The Joomla! Project and Open Source Matters, Inc.?

Open Source Matters, Inc. (OSM) is a not-for-profit organization that helps to manage and support the Joomla Project. Joomla is one of the industry’s leading open source content management systems (CMS). For more information, visit www.joomla.org or www.OpenSourceMatters.org.

Download Joomla! 1.6 beta1.


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Joomla! 1.6 Promotional Shirts Now Available PDF Print E-mail

For quite some time, the community has clamored for ACL. The drumbeat of demands swelled to a feverish, percussive pitch that has finally exploded in a resounding cry: LET THERE BE ACL!

Newly available in the Joomla! shop is a limited-edition t-shirt that celebrates the inclusion of Access Control Levels in the upcoming Joomla! 1.6 release. Perhaps the most asked-for addition to Joomla! since the project's inception, ACL has finally arrived and it's time to strut the good news!

With the Joomla! logo and a key code line running down the front of the shirt, and the back of the shirt trumpeting the delivery of ACL, this is a garment that proclaims ACL's arrival in all its glory. Only 500 of this very special shirt exist, so take advantage of the opportunity to mark this important moment in Joomla! history.

On sale now in the Joomla! shop is your chance to not only celebrate the highlight of 1.6, but to support all the hard work that has gone into the new release. Here, here!

Mens' Shirts are HERE

Ladies' Shirts are HERE


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Joomla! 1.5.17 Released PDF Print E-mail

Joomla 1.5.15 Released

 

The Joomla Project announces the immediate availability of Joomla 1.5.17 [Wojmamni ama woobusani]. This is a priority release to correct two issues in version 1.5.16. Although there are no security issues fixed in this release, we consider it a security release because a security-related bug has been fixed and because many sites may be upgraded directly from 1.5.15 to 1.5.17.

The Development Working Group's goal is to continue to provide regular, frequent updates to the Joomla community.

 

  

Download

Click here to download Joomla 1.5.17 (Full package) »

Click here to download Joomla 1.5.17 (Upgrade packages) »

 

Instructions

Want to test drive Joomla? Try the online demo or the Joomla JumpBox. Documentation is available for beginners.

Please note that you should always backup your site before upgrading.

Release Notes

Check the Joomla 1.5.17 Post-Release FAQs to see if there are important items and helpful hints discovered after the release.

If you have modified core template overrides, please be sure to back them up before upgrading.

Security

No security issues were fixed in this release. For additional information, visit the Joomla Security Center.

Components

  •  No component issues were fixed for this release

Modules

  •  No moduleissues were fixed for this release.

Plugins

  •  No plugin issues were fixed for this release.

Legacy

  • No legacy issues were fixed for this release.

Templates

  • No Templates issues were fixed for this release.

Language

  • Updated ru-RU installation language (20239)
  • Added en-AU installation language (20220)
  • Updated help sites list (20238)

Administrator

  •  No administrator issues were fixed for this release.

System

  • Fixed problem logging in when Session Handler is set to None (20221)
  • Fixed error message when running Joomla! in a PHP version prior to version 5.2 (20219)
  • Reverted change to JFolder::makesafe method that introduced a bug (16506)

Statistics for the 1.5.17 release period:

  • Joomla 1.5.17 contains:
    • 6 issues fixed in SVN
    • 6 commits
  • Tracker activity resulted in a net increase of 4 active issues:
    • 10 new reports
    • 0 closed
    • 6 fixed in SVN
  • At the time the 1.5.17 release was packaged, the tracker had 307 active issues:
    • 171 open
    • 105 confirmed
    • 31 pending

Joomla! Bug Squad

Thanks to the Joomla Bug Squad for their dedicated efforts investigating reports, fixing problems, and applying patches to Joomla. If you find a bug in Joomla, please report it on the 1.5 Bug Tracker.

Active members of the Joomla Bug Squad during this last release cycle include: Ian MacLennan and Mark Dexter co-coordinators; Airton Torres, Alan Langford, Alessandro Nadalin, Andrea Tarr, Christophe Demko, Dennis Hermacki, Edvard Ananyan, Elin Waring, Flavia Silveira, Hannes Papenberg, Jean-Marie Simonet, Jennifer Marriott, Joseph LeBlanc, Julio Pontes, Kevin Devine, Klas Berli?, Koen Kuipers, Marijke Stuivenberg, Matt Thomas, Mustaq Sheikh, Niels Braczek, Ole Bang Ottosen, Omar Ramos, Pete Nurse, Ron Severdia, Ronald J. de Vries, Sam Moffatt, and Will Mavis.

A warm welcome to the newest members of the Joomla Bug Squad: Alessandro Nadalin, Koen Kuipers, Matt Thomas, Michael McGinn, Mustaq Sheikh, and Ronald de Vries.


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Joomla! 1.5.16 Released PDF Print E-mail

Joomla 1.5.15 Released

 

The Joomla Project announces the immediate availability of Joomla 1.5.16 [Wojmamni ama busani]. It has been about six months since Joomla 1.5.15 was released on November 4, 2009.

The Development Working Group's goal is to continue to provide regular, frequent updates to the Joomla community.

 

  

Download

Click here to download Joomla 1.5.16 (Full package) »

IMPORTANT UPDATE EFFECTIVE 25 APRIL 2010: Version 1.5.16 contains two serious bugs that will affect your site if you use a version of PHP prior to 5.2 or if you have the Session Handler parameter set to None in Global Configuration. To correct these issues, version 1.5.17 is scheduled to be released on 27 April 2010. If you haven't already upgraded to version 1.5.16, you may wish to wait for version 1.5.17 instead.

 

Instructions

Want to test drive Joomla? Try the online demo or the Joomla JumpBox. Documentation is available for beginners.

Please note that you should always backup your site before upgrading.

Release Notes

Check the Joomla 1.5.16 Post-Release FAQs to see if there are important items and helpful hints discovered after the release.

If you have modified core template overrides, please be sure to back them up before upgrading.

Security

Four security issues were fixed in this release:

For additional information, visit the Joomla Security Center.

Components

  • Fixed error in contacts with SEF enabled (17235)
  • Fixed SQL error when sorting news feeds by section. (18648)
  • Fixed problem showing URL for image files in Atom news feeds. (18936)
  • Fixed problem where author alias was not escaped correctly. (19009)
  • Fixed bug in pagination of category blog menu item. (19245)
  • Fixed display of image captions in some situations. (19405)
  • Fixed caching problem with com_contact. (19435)
  • Added framework validation to com_media file. (19763)
  • Fixed PHP notice when enabling or disabling a user. (19798)

Modules

  • Fixed caching for related articles module (17000)
  • Fixed notification error in login module (17762)
  • Fixed problems with upgrade method in module installation (17878)
  • Fixed typo in mod_latestnews. (18403)
  • Fixed HTML validation problem with mod_search. (18619)
  • Fixed problem with some news feeds not showing. (18672)
  • Fixed problem in mod_login where trashed menu items show in redirect list. (19831)

Plugins

  • Fixed problem saving content in TinyMCE when editor is toggled (17936)
  • Fixed bug in email cloaking that added an extra space (17986)
  • Fixed problem saving valid attributes for some HTML tags. (19055)

Legacy

  • No legacy issues were fixed for this release

Templates

  • Fixed problem loading template files for RTL languages. (18614)
  • Fixed beez template to show correct Itemid after a search. (18683)

Language

  • Added missing translation strings in installation. (19604)
  • Added sr-YU language for installation. (19627)
  • Added Phnom-Penh to timezone files. (19715)
  • Added missing language strings in installation files. (19816)
  • Added Arabic Unitag installation language ar_AA (19836)
  • Added missing language strings for is-IS language in installation. (19864)
  • Added missing strings in installation ini files. (19871)
  • Added new hi-IN install language (19966)
  • Added updates on installation ini files (20024)
  • Fixed language bug in Menus (20055)
  • Added language credits update (20195)

Administrator

  • Fixed display problem in back end with RTL languages. (18570)
  • Fixed problem where Menu Item types for disabled components still showed when adding menu items. (18617)
  • Fixed problem with display of module position in Module Manager. (18848)

System

  • Fixed JFolder::makeSafe method to not remove dots in path (16506)
  • Fixed problem that prevented using a cache in some cases (16974)
  • Remove PHP warning message on some versions (18612)
  • Fixed problem installing modules in update mode. (18987)
  • Fixed problem with Yagoon and Norfolk timezones. (19555)
  • Fixed problem with return value when saving polling components. (19655)
  • Fixed problem in JToolbarHelper class media_manager method. (19680)
  • Fixed incorrect URI for IIS platforms (18046)
  • Improved handling of failing Apache plugins (19859)
  • Added Reykjavik in timezone (20025)
  • Fixed JApplication::redirect() to not use 301 code (20043)
  • Fixed SEF search URL's for cross-platform compatibility (20184)

Statistics for the 1.5.16 release period:

  • Joomla 1.5.16 contains:
    • 48 issues fixed in SVN
    • 52 commits
  • Tracker activity resulted in a net increase of 83 active issues:
    • 224 new reports
    • 94 closed
    • 48 fixed in SVN
  • At the time the 1.5.16 release was packaged, the tracker had 303 active issues:
    • 169 open
    • 103 confirmed
    • 31 pending

Joomla! Bug Squad

Thanks to the Joomla Bug Squad for their dedicated efforts investigating reports, fixing problems, and applying patches to Joomla. If you find a bug in Joomla, please report it on the 1.5 Bug Tracker.

Active members of the Joomla Bug Squad during this last release cycle include: Ian MacLennan and Mark Dexter co-coordinators; Airton Torres, Alan Langford, Alessandro Nadalin, Andrea Tarr, Christophe Demko, Dennis Hermacki, Edvard Ananyan, Elin Waring, Flavia Silveira, Hannes Papenberg, Jean-Marie Simonet, Jennifer Marriott, Joseph LeBlanc, Julio Pontes, Kevin Devine, Klas Berli?, Koen Kuipers, Matt Thomas, Mustaq Sheikh, Niels Braczek, Ole Bang Ottosen, Omar Ramos, Pete Nurse, Ron Severdia, Sam Moffatt, and Will Mavis.

A warm welcome to the newest members of the Joomla Bug Squad: Alessandro Nadalin, Koen Kuipers, Matt Thomas, Michael McGinn, Mustaq Sheikh, and Ronald de Vries.


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