Here is the next maintenance release for info@hand - 6.6.3. You can see the new release live on our demo site here.

Key related software you should be sure to use with info@hand 6.6.3 includes:

* An updated version of the Self-Service Portal & eStore - release 3.8-7190.
* Those using info@hand Finance for QuickBooks will need to use the latest version (IAH-6.6.3-FinanceQB-2.0-7321.zip) with info@hand 6.6.3, or the QuckBooks sync will cease to function. - ask us for it if you need it.
* The Help Pages for info@hand 6.6.3 is a separate loadable module - download it from http://www.infoathand.com/dl/IAH-6.6.0-7190-HelpPages.zip and then load it using the module loader in Admin.

WHAT'S NEW IN info@hand 6.6.2/6.6.3?

• Fix some date-related javascript errors in Chrome browser
• Fix timesheet issue when data to be saved includes an ampersand
• Fix javascript error and untranslated fields in French language pack
• Fixes for Google Gadgets dashlet
• Fix for very wide popups
• Use iPhone interface for Android mobile devices
• Fix issue with CKEditor image inclusion
• Fix assignment of emails to threads (could cause email rejection due to large header)
• Update CKEditor to version 3.3
• Fix saving of system timezone setting
• Add index to email campaign messages
• Fix for Account category in B2C mode (thanks to Jonas Nutz) 
• Fix for Workflow editor - removing a condition could create non-functioning workflows

Recent and Future Releases:

info@hand Release 6.5: Feb '10 [Shipping Now!]

• A completely new Dashboards module lets the user define any number of dashboard pages throughout their menu system. Each module Group (Today's Activities, Sales & Marketing, Order Management, etc..) can optionally have Dashboard pages as part of it, at the start or end of the group. A Dashboard page can display any combination of dashlets and/or charts, rather like a combined dashboard/today page in earlier versions. Dashboard pages may be one to four columns wide, with user-adjustable column width.

• The new Delight theme offers a more 'modal' user experience (order management mode, customer service mode, ...) and key controls fixed at bottom of browser window so they are available even when scrolling.

• A new Google/OpenSocial Gadgets dashlet allows most of the 170,000+ Google gadgets to be included on an info@hand dashboard as a dashlet. Facebook, GMail, Google Talk, Twitter, Calculator, Horoscopes ... there's a gadget for that.

• A new World Weather dashlet shows weather info from The Weather Channel for up to 10 cities. Local time may optionally be shown for each city as well.

• New dashlets have been added for News Feeds and My Active Projects.

• Support has been added for the Chrome browser from Google.

• New Day Grid & Week Grid views have been added to the Calendar, which show calendar info for multiple users and meeting resources in an easy-to-read grid layout, making it simple to check for a good meeting time.

• An enhanced editor has been added for editing HTML Emails and Templates, with better support for advanced formatting of text, better image management and spell checking.

• An enhanced Help System has been added, with better layout of the information, better search capabilities, and better screen images.

• System Search capabilities have been enhanced, including the search of additional modules, a switch to control matching only at the beginning of fields or anywhere in fields, plus a search control within most module dashlets.

• A new system backup has been added, which backs up both the installation directory and the MySQL database in a single zip file to the directory specified. On servers with Rsync support the large /cache directory will be backed up separately using Rsync, to another specified directory. A scheduler task now supports scheduled system backups.

• A new Total Account History button on the History sub-panel of the Account detail view lets the user see all Account and related history merged into a single view.

• A new check box has been added to each user’s Access Control screen, called Can See Product Costs. It controls if users can see product costs in the Quotes, Sales Orders and Invoices modules.

• An Extended Price column has been added to the Quotes, Sales Orders and Invoices screens.

• Two new check boxes have been added to the Company Information screen - Approve Booked Hours on Cases, and Approve Booked Hours on Projects. If they are not checked, users may book hours worked to a Case or Project Task and not have to get them approved before creating an Invoice.

• The ability to assign one or more Categories to Contacts or Leads via Mass Update has been added.

• System notification emails (such as “You have been assigned a new Lead”) may now be viewed and edited by the Administrator.

info@hand Self-Service Portal & eStore 3.7: Feb '10 [Shipping Now!]

• Newsletter Registration Menu Option.

• Update VirtueMart base to revision 1.1.2.

• Enhancements to eStore Sync.

info@hand Integrates with Novell GroupWise:

Riva CRM Integration for GroupWise Adds Support for info@hand
Leading Customer Relationship and Business Management System integrates with Novell GroupWise

OTTAWA, Ontario and EDMONTON, Alberta – (March 10, 2008) – Earlier today, The Long Reach Corporation (www.infoathand.com) and Omni Technology Solutions Inc. (Omni, www.omni-ts.com) announced the immediate availability of Riva GroupWise Integration for info@hand.

Riva GroupWise Integration for info@hand provides transparent, server-side, bi-directional synchronisation of appointments, tasks, notes and contacts between info@hand Customer Relations and Business Management (CRBM) and Novell GroupWise. Opportunities, quotes and cases are synchronised from info@hand to GroupWise. The Riva ConnectBar™ allows users to open info@hand opportunities, quotes and cases directly from their GroupWise clients. There are no modules to install on the info@hand CRBM server, on the GroupWise server or on the clients.

The Long Reach Corp. Announces info@hand Finance

Links info@hand CRM/Business Management System with QuickBooks

Ontario, Canada – (July 16, 2007) –The Long Reach Corp. has introduced info@hand Finance, an optional module for its info@hand customer relationship and business management platform for small and mid-sized businesses that links to Intuit’s QuickBooks accounting system.  The new module continually synchronizes pertinent info@hand information such as accounts, product catalog, invoice and payment data, customer leads, currencies and tax rates with QuickBooks.

Long Reach Releases Version 6.5 of Flagship info@hand
Customer Relationship and Business Management System (CRBM):

'The Dashboard Release'

ONTARIO, CANADA – (February 27, 2010) – The Long Reach Corporation has announced the release of the next generation of their flagship product, info@hand, a Customer Relationship and Business Management (CRBM) System for small and medium-sized businesses. (Try it here: Login using username=admin, password=admin, and select the new Delight theme.) The application is one of the first to blend first class Customer Relationship Management (CRM) features with extended business management capabilities for Accounting and ERP, e-Commerce, Project & Resource tracking, Customer Service, and Human Resources.

Long Reach Releases Version 6.6 of Flagship info@hand
Customer Relationship and Business Management System (CRBM):

ONTARIO, CANADA – (April 11, 2010) – The Long Reach Corporation has announced the release of the next generation of their flagship product, info@hand, a Customer Relationship and Business Management (CRBM) System for small and medium-sized businesses. (Try it here: Login using username=admin, password=admin, and choose the Delight theme.) The application is one of the first to blend first class Customer Relationship Management (CRM) features with extended business management capabilities for Accounting and ERP, e-Commerce, Project & Resource tracking, Customer Service, and Human Resources.