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  • CRMonCall provides an intuitive and cost-effective approach to the management of corporate sales, marketing and customer service information on customer accounts and contacts, sales leads and opportunities, plus activities including calls, meetings, emails, notes and assigned tasks.
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    On-Demand Business Solutions
  • Beyond the robust sales, marketing and customer service features, CRMonCall provides invaluable financial information as part of its unified approach to business management. Optional modules provided at no additional charge enable these capabilities surrounding Order Management and Inventory Management:
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    Financial & Inventory Management
  • CRMonCall tracks the performance of current projects, and organizes a history of all project-related documents, status reports, tasks and contacts. Utilization, and time booked to project tasks, are also tracked for resources assigned to the project.
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    Project & Resource Management
  • The CRMonCall case management system allows users to track customer problems and resolutions through their life-cycle. CRMonCall also includes a service contract management system that tracks the products on each service contract, and reminds you of contract renewals.
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    Customer Support Management
  • As your organization grows larger and data becomes more complex, a capable reporting system is a fundamental requirement.A number of predefined standard reports are included with the system, and new report designs may be easily developed and saved for repeated use in future.
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    Reporting
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Inventory Management

info@hand includes a full inventory management capability. Two key modules perform the bulk of inventory management - Shipping and Receiving. In addition, the Sales Orders and Purchase Orders modules, as well as the Invoices module, evolved to support the tracking of partially received Purchase Orders, and partially shipped Sales Orders or Invoices (depending on how your business operates).

Receiving:

The Receiving module lets users in shipping/receiving document the receipt of a shipment, list the items and quantities received, and link to the related Purchase Order (and Sales Order if any). It documents the inbound shipping provider, number of packages and weight, the supplier's packing slip number, and the date received.

The easiest way to create a received goods record is to locate your related Purchase Order, and click on the Receive It! button, Then just adjust the quantities and items received if they differ from the P.O. and save. Partial quantities received are recorded on the P.O. and if a P.O. has been completely received, it is marked Closed.

For businesses with multiple warehouses, each goods received record will be linked to the warehouse where the goods were received, and inventory is adjusted appropriately for that location.

Shipping:

The Shipping module lets users in shipping/receiving record the shipments they send out. As well, it links to the FedEx and UPS shipping and tracking web services to automate those activities when using these shipping providers. It documents the outbound shipping provider, number of packages and weight, the packing slip number (it can also produce PDFs of packing slips), and the date shipped.

The simplest way to create a packing slip is to locate the related Invoice, and click on the Ship It! button, Then just adjust the quantities and items shipped if they differ from the Invoice, and save. Partial quantities shipped are recorded on the Invoice and on the Sales Order if there is one. If an Invoice has been completely shipped, it is marked Shipped, and if a Sales Order has been completely shipped it is marked Closed.

For businesses with multiple warehouses, each packing slip will be linked to the warehouse from which the goods were shipped, and inventory is adjusted appropriately for that location.

Note: Serial numbers are tracked from receiving, through the Sales Order and Invoice and on to the Packing Slip. Additionally, Supported Products are linked to client accounts, and also track product serial numbers.